FAQs

❓ Frequently Asked Questions (FAQ)

Welcome to Trendi Town’s FAQ page! We’ve gathered the most common questions our customers ask to make your shopping experience smooth and worry-free.

📦 Shipping & Delivery

Q: How long does shipping take?

  • U.S. Orders: 7–14 business days

  • International Orders: 14–31 business days

Q: Do you ship worldwide?
Yes! We proudly ship to most countries around the globe.

Q: How can I track my order?
Once your order ships, tracking details will be uploaded as soon as possible. You can check your order status anytime on our Track Your Order page.

🔄 Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and in resalable condition.

Q: How do I start a return?
Contact our support team through our Contact Us page with your order number, and we’ll guide you through the process.

Q: Do you offer exchanges?
Yes, if the item is available. If not, we’ll process a refund once we receive the returned product.

💳 Payments & Security

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options at checkout.

Q: Is my payment information safe?
Absolutely. We use industry-standard SSL encryption to protect all transactions.

🛍️ Orders & Products

Q: Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of purchase. After that, we’ve likely started processing it.

Q: What if my order arrives damaged or incorrect?
Please reach out within 7 days of receiving your package, and we’ll make it right with a replacement or refund.

Q: Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to be the first to know about sales, exclusive deals, and new arrivals.

📨 Customer Support

Q: How can I contact you?
You can reach us anytime through our Contact Us page or by emailing support@trenditown.com. We usually respond within 24–48 hours.

⚡ Still have questions? Don’t hesitate to contact our friendly support team — we’re here to help you every step of the way!